Wednesday, July 18, 2007

Thank You -

“Every time we remember to say ‘thank you,’ we experience nothing less than heaven on earth.”

Sarah Ban Breathnach, Simple Abundance

Saying ‘Thank You’ really says a great deal. Not only does it demonstrate appreciation for the particular activity it is directed toward, it also is an affirmation of faith that an unseen, or potential, activity will be successfully accomplished.

When asking a friend, relative, acquaintance, or service provider to engage in a particular activity, I don’t say ‘thank you’ until the project is complete, OR if I am absolutely positive, and have total faith, that the project will be completed.

‘Thank Yous’ are sometimes not used when they should be. Showing gratitude for an action or statement is always appreciated by the receiver. Being acknowledged for your efforts is always a nice thing. But, sadly, I don’t see very many people saying ‘thank you’ or sending formal notes of ‘thanks’ for material, spiritual, or physical involvement gifts to another person. When was the last time you received a Thank You note from a friend or business associate?

In hospitality it should be common practice to express appreciation for a guest choosing your hotel or restaurant for their visit. When the guest feels appreciation, they feel good about their choice and will want to feel good again in the future. Make sure you and everybody else at your property always say ‘Thank You’ to your guests at every opportunity.

A ‘thank you’ means you appreciate the efforts, service, or gifts you received fro another person. It also demonstrates a clear faith that an activity will (or already did) take place.

I love you.

I’m sorry.

Please, forgive me.

Thank you.

No comments:

Border Land Hospitality

Border Land Hospitality Home Page

Helping hotels do what they do best, better.

Hotel Manager Talk

The Podcast Dedicated to Hotel Employees