There was a garage fire down the street last night and it reminded me that safety is something every hospitality professional should be constantly aware of. Part of my three rules for every situation talks about the image of the hotel. Making sure your hotel is as safe as it can be will go a long way in the image your hotel has with your guests as well as the local fire marshal.
If an incident should occur, having the proper safety procedures and practices in place will not only help keep guests and staff safe, but it will also help with insurance claims and the official fire investigation. Keep records of all safety procedures, have your emergency manual updated, perform regular fires drills and document them.
Keeping your hotel safe should be common sense. It is the ultimate service you can provide for your guests.
Some of the causes of hotel fires I have heard about are lint in the dryers in laundry, HVAC units not properly cleaned or maintained, and improper electrical wiring (don't let maintenance use household extension cords).
The fire down the street took out the detached garage, storage room, and travel trailer. The owner is a lawyer and stored his files in the storage room. Yesterday he was getting his trailer ready for a family vacation. Nobody was hurt, even his dogs got out ok. The house suffered exterior damage with the siding melting off.
1 comment:
Well said.
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