Hotel Manager Talk podcast

I was recently introduced to a wonderful podcast for hotel employees.

Hotel Manager Talk is a podcast where you can get the latest in hospitality news and download it for your MP3 player. This is a terrific way to keep up on things while driving to your hotel, while working out, or any time in your day where you could stand a little more productivity.

I have found these podcasts to be just perfect for a busy hotel manager.
The best part about it is, the articles are presented by an experienced hospitality professional. So, you know the information is truly applicable and current.

Check it out and give it a listen.
I think you will like it as much as I do.

Housekeeping Inspection

I have finished my booklet "A General Manager's Housekeeping Inspection Program."

This booklet describes a manager inspection program that works very well at improving and maintaining the highest quality in guest room cleanliness.

It is available through this link
or through Amazon.com

More FREE Goodies

I just made two more items from my Hotel Manager's Toolbox CD available on the "FREE Goodies" page of my website.

You will find there a sample General Apology Letter that I found to be very effective.
And, I added a Debit Card Notice. This is in a PDF form and can be used to inform guests that funds held on a debit card can take up to seven days after check-out to return to their bank account.

Check them out.
If you decide to use them, be sure to make necessary changes to fit your hotel and your situation.

Thanks.

Recognition Idea

As GM I would give my staff members small thank you cards. They were about the size of a business card with a word of encouragement on the front and blank in the middle. G-neil Company carried some of these cards.

I would sit at my desk and write supportive messages inside the cards. Messages like "You are doing a great job. Thanks" or "I am so glad you are on our team." Then I placed the cards inside their envelopes and carry two or three in my pocket. When I would see an employee doing something right I would take out a card and write their name on the envelope. I did this with housekeeping especially, since they are the hardest working department with the least amount of recognition.

The employees thought the card was a planned recognition just for them. They saw their name on the envelope and imagined me selecting the little card just for them and writing the message with them in mind, then searching the property to deliver their card personally. They didn't know I had a pocket full of prepared cards.

It didn't matter, they felt appreciated and that was the point.

Find ways to show appreciation for your staff and they will take care of your guests.