Hospitality is Kindness

An online dictionary, Wordnet by Princeton University, gives a definition for hospitality that I like. Hospitality is “kindness in welcoming guests or strangers.” For most of us, most of the time, the guests who come to our hotels are strangers to us. By using the one simple word, kindness, we find hospitality described in an easy to remember form that all of us can understand. We can approach any guest contact situation with kindness. I find that the word kindness evokes a pleasant and positive feeling for people when they hear it. To apply kindness to hospitality really helps anybody understand what is meant by hospitable service.