When dealing with the public, as all hotels do, it can be difficult to maintain a good attitude. Yet we have all met somebody who just seems to be positive no matter what, or who, comes along. I think a key element to being positive no matter what, is to fill your mind with positive things. Don’t let negativity take hold of your mind. If your mind is trained to think positive on a regular basis, then when difficulties come around your brain will automatically look for the positive in any situation.
“A positive attitude may not solve all your problems, but it will annoy enough people to make it worth the effort.” Herm Albright (1876 - 1944)
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