How To Make A Great First Impression

In business and in life we have multiple opportunities to make a first impression, but we never have a second chance to make a first impression.

In the business of hospitality life we must make our first impression hundreds of times each week and in some cases you may have that many in just one day. There is one simple, easy to do activity you can utilize that will ensure the greatest impression you can make the first time as well as the second, third, and even the sixteenth time.

This simple activity is to smile. That’s it, smile. A genuine, sincere, and friendly smile, not one of those painted on cursory smile. Those fake smiles are transparent and could backfire with the opposite affect.

A great first impression is a must in the service industry. A sincere smile is the easiest and the most valuable thing you can do when serving a guest.

As the Chinese proverb says “a man without a smiling face must not open a shop.” In order to be successful you need to smile.