My next book is going to be more of a booklet.
Early in the general manager part of my hospitality career I was told about a room inspection program by my boss, the director of operations, Kent White. This program worked extremely well.
Over the years I modified the program to a form that worked best for me. I quickly developed the reputation of having a clean hotel wherever I was managing.
The booklet I am working on is a description of that program.
It is my hope that this inspection program will help more hotels improve their service to the guests.
Stay tuned. This book should be available within the next few weeks.
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