To effect change, whether it is in business or in life, one of the key elements is to change a behavior. You want your staff to deliver better service to your customers you need to see to it that they behave in a manner that will be appreciated and desired by your current and potential customers. Your staff needs to act the right way, they need to speak the right way, they need to conduct themselves the right way, they need to present themselves the right way. It is all about their behavior when in contact with the customer.
What drives behavior? It is the beliefs a person have in their mind that influences their actions and the things in their world. Everything we see, touch, smell, and hear are all filtered through out brain by our beliefs and result in the actions and behaviors we manifest. Change the beliefs and the behavior will change along with it.
One of the best ways to train or teach is by repetition. Think of any new “thing” you had to learn at some point in your life. Riding a bike, or driving a car, you may have made a few mistakes along the learning process. But, as you found ways to complete the process, without the mistakes, you eventually achieved success. It took practice; it took repeated attempts before you finally did it. Then after doing it more and more it eventually became a habit. You could do it without thinking about all the little details involved, the details that you once made mistakes on when first learning how to do it.
We create our world based on the way we interpret the information coming into our brain. How be believe a thing to be true is how it will be for us. The law of attraction says that what we are mentally, and vibrationally, (consciously or unconsciously) in alignment with is what will manifest in our life. If you want to improve the customer service in your business, then your staff needs to be in alignment with that desire.
Now let’s put these together. Repetition and consistency in training your employees, or in dealing with colleagues is important because you want to change their beliefs. Once the belief system is changed and they are acting, or behaving, in alignment with this new belief, then all the desired goals connected to the new belief will be achieved.
So, consistency in training, or in dealing with employees or colleagues, is important because you want to change their belief systems. Once the belief is changed then all the goals will be achieved by virtue of the law of attraction.
2 comments:
"Once the belief system is changed..."
Yeah, but how do you change the belief systems? You don't address the assessment of current beliefs, nor do you address the reasons why those beliefs exist. You just say change the beliefs.
Please tell me you don't believe that you can just tell front line employees to change their beliefs and they will.
dirty ricky,
I'm sorry I didn't go into more details about changing the beliefs. All I said was repetition and consistency changes beliefs. I failed to elaborate on that.
In my experience repeating a task often will make it a habit, the same thing can be done with beliefs. If you have a front desk employee who doesn't believe that he or she can accomplish something, repeating encouragement, support, and training will eventually change that belief.
In the same way affirmations can have an effect on our lives. Once the desired statement is accepted by the subconscious mind then the behavior changes accordingly. If you say something to your employee regularly, repeatedly, daily, after a while it will sink in. Tell your employee something like "You have such a pleasing tone in your voice when you speak to a guest." Tell the same employee that every couple of days and in about a month you will notice a change.
Try it. I have seen it work.
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