Hospitality Service

I’ve been reading “The Magic of Thinking Big,” by David J. Schwartz, PhD. This book was originally published in 1959, yet it is full of us...

Earlier today I had a telephone conversation with a former workmate. She was my front office manager while I was general manager in New Mexi...

After a sabbatical, I am back and ready to go. I was out of the country for a while to refresh myself physically, mentally, emotionally, and...

I was recently introduced to a wonderful podcast for hotel employees. Hotel Manager Talk is a podcast where you can get the latest in hospi...

I have finished my booklet "A General Manager's Housekeeping Inspection Program." This booklet describes a manager inspection ...

I just made two more items from my Hotel Manager's Toolbox CD available on the "FREE Goodies" page of my website. You will fin...

As GM I would give my staff members small thank you cards. They were about the size of a business card with a word of encouragement on the ...