Earlier today I had a telephone conversation with a former workmate. She was my front office manager while I was general manager in New Mexico.
She is now general manager of a Hampton Inn. As we continued to talk I asked about another person we worked with, whom I promoted to a management position, and she is now a general manager of a Holiday Inn Express in Nevada.
While working with these two ladies I could see the potential they both had for management. It is heartwarming to see them grow and develop their skills to achieve their potential. I'm happy that I had a hand in that development.
Thursday, August 5, 2010
Friday, July 30, 2010
Back In Action
After a sabbatical, I am back and ready to go.
I was out of the country for a while to refresh myself physically, mentally, emotionally, and spiritually. Now I am feeling good and eager to get back to work.
This is my first post since my return to the U.S. and I am in the process of updating my e-mails, websites, and profiles. Please be patient as I go through the process.
Thank you.
I was out of the country for a while to refresh myself physically, mentally, emotionally, and spiritually. Now I am feeling good and eager to get back to work.
This is my first post since my return to the U.S. and I am in the process of updating my e-mails, websites, and profiles. Please be patient as I go through the process.
Thank you.
Thursday, August 7, 2008
Hotel Manager Talk podcast
I was recently introduced to a wonderful podcast for hotel employees.
Hotel Manager Talk is a podcast where you can get the latest in hospitality news and download it for your MP3 player. This is a terrific way to keep up on things while driving to your hotel, while working out, or any time in your day where you could stand a little more productivity.
I have found these podcasts to be just perfect for a busy hotel manager.
The best part about it is, the articles are presented by an experienced hospitality professional. So, you know the information is truly applicable and current.
Check it out and give it a listen.
I think you will like it as much as I do.
Hotel Manager Talk is a podcast where you can get the latest in hospitality news and download it for your MP3 player. This is a terrific way to keep up on things while driving to your hotel, while working out, or any time in your day where you could stand a little more productivity.
I have found these podcasts to be just perfect for a busy hotel manager.
The best part about it is, the articles are presented by an experienced hospitality professional. So, you know the information is truly applicable and current.
Check it out and give it a listen.
I think you will like it as much as I do.
Monday, March 31, 2008
Housekeeping Inspection
I have finished my booklet "A General Manager's Housekeeping Inspection Program."
This booklet describes a manager inspection program that works very well at improving and maintaining the highest quality in guest room cleanliness.
It is available through this link
or through Amazon.com
This booklet describes a manager inspection program that works very well at improving and maintaining the highest quality in guest room cleanliness.
It is available through this link
or through Amazon.com
Saturday, February 9, 2008
More FREE Goodies
I just made two more items from my Hotel Manager's Toolbox CD available on the "FREE Goodies" page of my website.
You will find there a sample General Apology Letter that I found to be very effective.
And, I added a Debit Card Notice. This is in a PDF form and can be used to inform guests that funds held on a debit card can take up to seven days after check-out to return to their bank account.
Check them out.
If you decide to use them, be sure to make necessary changes to fit your hotel and your situation.
Thanks.
You will find there a sample General Apology Letter that I found to be very effective.
And, I added a Debit Card Notice. This is in a PDF form and can be used to inform guests that funds held on a debit card can take up to seven days after check-out to return to their bank account.
Check them out.
If you decide to use them, be sure to make necessary changes to fit your hotel and your situation.
Thanks.
Wednesday, January 16, 2008
Recognition Idea
As GM I would give my staff members small thank you cards. They were about the size of a business card with a word of encouragement on the front and blank in the middle. G-neil Company carried some of these cards.
I would sit at my desk and write supportive messages inside the cards. Messages like "You are doing a great job. Thanks" or "I am so glad you are on our team." Then I placed the cards inside their envelopes and carry two or three in my pocket. When I would see an employee doing something right I would take out a card and write their name on the envelope. I did this with housekeeping especially, since they are the hardest working department with the least amount of recognition.
The employees thought the card was a planned recognition just for them. They saw their name on the envelope and imagined me selecting the little card just for them and writing the message with them in mind, then searching the property to deliver their card personally. They didn't know I had a pocket full of prepared cards.
It didn't matter, they felt appreciated and that was the point.
Find ways to show appreciation for your staff and they will take care of your guests.
I would sit at my desk and write supportive messages inside the cards. Messages like "You are doing a great job. Thanks" or "I am so glad you are on our team." Then I placed the cards inside their envelopes and carry two or three in my pocket. When I would see an employee doing something right I would take out a card and write their name on the envelope. I did this with housekeeping especially, since they are the hardest working department with the least amount of recognition.
The employees thought the card was a planned recognition just for them. They saw their name on the envelope and imagined me selecting the little card just for them and writing the message with them in mind, then searching the property to deliver their card personally. They didn't know I had a pocket full of prepared cards.
It didn't matter, they felt appreciated and that was the point.
Find ways to show appreciation for your staff and they will take care of your guests.
Friday, December 28, 2007
Next Book
My next book is going to be more of a booklet.
Early in the general manager part of my hospitality career I was told about a room inspection program by my boss, the director of operations, Kent White. This program worked extremely well.
Over the years I modified the program to a form that worked best for me. I quickly developed the reputation of having a clean hotel wherever I was managing.
The booklet I am working on is a description of that program.
It is my hope that this inspection program will help more hotels improve their service to the guests.
Stay tuned. This book should be available within the next few weeks.
Early in the general manager part of my hospitality career I was told about a room inspection program by my boss, the director of operations, Kent White. This program worked extremely well.
Over the years I modified the program to a form that worked best for me. I quickly developed the reputation of having a clean hotel wherever I was managing.
The booklet I am working on is a description of that program.
It is my hope that this inspection program will help more hotels improve their service to the guests.
Stay tuned. This book should be available within the next few weeks.
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